customer service management software / document management / configuration / planning
abas PGI France

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Characteristics

  • Function:

    document management, customer service management, configuration, planning, quality

Description

With abas Service Processing, you can lay the best foundations to stay ahead of the competition by exceeding expectations for service quality for incidents, repairs and maintenance.

Service perfectly planned and implemented

abas supports all common processes in service management, including service requests, shift planning for engineers and invoicing. In addition to calling up the current service case, you can also view the entire service history, including scheduled maintenance work.

Archived documents can also be accessed conveniently via the abas document management system – making time-consuming searches for information a thing of the past.







Wow customers with excellent service

Service processing is based on a complete overview of all the products received by the customer in their latest configuration. With abas, your service team can keep track of the entire lifecycle of the products or systems sold and can manage all support services centrally and efficiently – both at the customer's faciloty and in house.