CRM software / business intelligence
EXALEAD OneCall DASSAULT SYSTEMES

Characteristics

  • Function:

    CRM, business intelligence

Description

Companies that consistently deliver a great customer experience have realized business benefits far beyond improving customer loyalty and profits.A holistic view of all customer events/actions/requests that complements and goes beyond CRM systems helps companies streamline the customer experience. It provides users with preemptive knowledge – from multiple sources – to paint a true picture of each customer’s expectations when he or she engages with the company.EXALEAD OneCall provides a 360° view of the customer journey, with social levers to create great user experiences.Bridging agents/representatives seamlessly with customers’ expectations will build trusted relations, drive higher revenue and lower costs, leading to improved efficiencies and happier employees.

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