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monitoring software / viewer / reporting / database
OfficeServ Dataview Samsung Communications

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Characteristics

  • Function:

    monitoring, viewer, reporting, database

  • Type:

    real-time, web-based

Description

Ideal for call centre environments and organisations requiring reporting, OfficeServ Dataview provides statistical reports, real time monitoring and scheduled reports on the call traffic of a Samsung OfficeServ system using a web-based user interface.
OfficeServ Dataview provides high level integration with the OfficeServ Automatic Call Distribution (ACD) system, and includes detailed monitoring and reporting on Queues, Agents and Trunks, plus a comprehensive selection of data that meets most call centre requirements - Total Calls, Calls Answered, Abandoned Calls, Talk Time and Average Wait Time.

Key Features

Personalise Wallboards showing agent statistics and call queue statistics
Access 15 different live reports to monitor trunks, stations, call centre, operator and VM/AA activity
Access over 40 statistical reports on trunks, stations, voicemail, call centre and operator group statistics Schedule reports for daily, weekly or monthly statistics
Set up automatic emailing of scheduled reports to managers and supervisors
Access graphical views of historical and real time reports
Export/print reports and graphs to Excel with one click
Centralised storage and reporting for multiple OfficeServ systems (max. 8)