Workflow management software
Tivoli Software
IBM Tivoli Netcool/Impact streamlines event and alert management, business service management, and incident and problem management processes by enabling context-driven correlation, providing real-time access to actionable intelligence, and improving efficiency through automation.
Automatically collect context from existing tools and data stores and inject it directly into events and incident tickets.
Dramatically reduce event and incident volumes by suppressing maintenance events, non-service impacting events, and false alarms, and by contextually correlating multiple events into a single actionable event.
Automatically prioritize or escalate events based on highest downtime cost, SLA commitment, or other criteria.
Automate tasks in support of ITIL®, eTOM, and other best practice methodologies.
Access key performance indicators in real time, calculated on any mix of variables.
Display and launch corrective actions directly from event and incident views.
Drive runbook automations that automatically correct error, break, or disconnect connections in workflow across tools, roles and processes.
Streamline notification, escalation and resolution procedures.
Systematically analyze the business impact of events, incidents and problems, and correlate against business service models.
Improve decision-making, and staff effectiveness with context-driven Intelligence.
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