CRM software OneCall

business intelligence

Companies that consistently deliver a great customer experience have realized business benefits far beyond improving customer loyalty and profits. A holistic view of all customer events/actions/requests that complements and goes beyond CRM systems helps companies streamline the customer experience. It provides users with preemptive knowledge – from multiple sources – to paint a true picture of each customer’s expectations when he or she engages with the company. EXALEAD OneCall provides a 360° view of the customer journey, with social levers to create great user experiences. Bridging agents/representatives seamlessly with customers’ expectations will build trusted relations, drive higher revenue and lower costs, leading to improved efficiencies and happier employees. Lower Costs Reduce the time to answer customers - measured by average call length Avoid escalation to respond - measured by first call resolution rate Reduce training time - measured by average training cost Improve Customer Relationships Meet and exceed customer expectations Allow customers to interact with companies smoothly using mobile/self-service applications Understand the customer viewpoint Grow Business Recommend Next Best Actions and bundle offers Drive business opportunities Avoid the middlemen Allow affordable digital transformation Obtain a 360° view of the customer journey Reveal hidden opportunities Structured & Unstructured data Inside or outside the enterprise Monitor multi-channel customer behavior Fully integrated into the solution and ready for use Real-time observation & interpretation of company-wide information for faster decision-making