Management software

incident managementhelpdeskonline

FIT’s Global Service Desk offers skilled professionals who are instantly ready to take on, prioritize, document, and coordinate everything for you. With FIT you get problem, change, and incident management – all from a single source. When you call our helpdesk, you don’t end up in some off-shore call center. No, you’re connected to a friendly, experienced and an ITIL-certified staff that is available to you around the clock – in five different languages. And thanks to our IT governance and ITSM models, our service desk staff delivers highly effective troubleshooting that finds solutions on the first try. Plus, our single point of contact for all of your IT needs is always available to you – be it via email, fax, online self-service portal, or app. On top of that we manage third-party service providers too. The result? You benefit from professional IT service management with a personal touch, helping reduce the ongoing workload in your IT department, and thus allowing you to concentrate on your business-critical IT projects.