Gasparini Industries offers a specialized service, immediate and secure with its new Teleassistance & Telediagnosis kit.
Using a simple internet connection, our technicians are able to remotely diagnose any anomalies of machinery or software, or errors of use of the machine or CNC by the operator.
The new Tele-Link, available as standard on all X-Press machines, is a software package that allows service technicians to connect to Gasparini CNC client via a "bridge" PC. Advantages of Internet remote assistance:
• reduced machine downtime
• Quick fault analysis
• Ability to solve CNC and software problems remotely
• Reduction of phone assistance
• Ease of Use
The experience gained over the years by Gasparini through direct contact with its customers, has led to the development and birth of the project Teleassistance & Telediagnosis.
The goal is to be closer to its customers, in order to give a ready answer, quickly, securely and efficiently to their requests.
These features can be accessed through an Internet connection (ADSL or HDSL) for testing, piloting, analyzing and possibly update the smart devices that compose the machine. Any failures or problems can therefore be diagnosed and understood in real time. We can so react promptly to customer needs while reducing response time and maintenance costs.
- Immediate diagnosis of the fault;
- Reduced downtime;
- Reduced time dedicated to telephone support;
- Easy to use;
Remote CNC control