Monitoring software SAP Customer Support

databasesupply chain managementdevelopment

Part of a complete SAP supply chain management solution: The constant availability of data and systems is becoming increasingly important in supply chain management. This is why a fastest response and help when faults occur are critical success factors. In the complex environment of the SAP landscapes involved, consisting of application software, computer systems, networks, databases and peripheral equipment, determining the responsibilities of the partners involved can quickly become a problem. Körber’s Customer Support concept solves this problem with a complete offer of services from a single source, clear and central responsibility for the whole solution, sharp focus and extensive knowledge in the area of SAP landscapes. Complexity in the support of complete supply chain solutions While many companies have extensive IT knowledge, they may struggle with various challenges when it comes to support for complete SAP supply chain solutions: Ensuring constant availability of SAP supply chain solutions around the clock Guaranteeing fast restoration of functionality of all components Identifying and preventing foreseeable malfunctions in advance Continual development of technology results in employee know-how quickly becoming outdated It is very difficult for employees in Support to work in the day-to-day business, therefore dedicated Support personnel are needed SAP environments have their own rules and needs, which can differ greatly from proprietary environments; examples include their own database, patch management and transport facilities.