Monitoring software

qualityoptimizationplanning

Deliver exceptional service Move from reactive to proactive to predictive service using data insights and connected experiences. Personalize the service experience Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs. Increase worker productivity Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time. Optimize service operations Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates. Access the right information at the right time Increase first-time-fix rates and boost frontline employees’ productivity with: Smart route planning. Internet of Things (IoT) integration. Real-time remote expert collaboration using mixed reality. Maximize technician performance, minimize travel time Help dispatchers achieve business objectives with: Embedded optimization within the schedule board. Schedules to meet service-level agreements (SLAs). Predictive travel time and work duration. Track and manage assets with IoT to reduce downtime Define attributes that characterize different assets with: The ability to pinpoint asset locations and hierarchy. Geofencing capabilities. Asset health monitoring over time.