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General description
CRM software
IBS software supports sales representatives, front-line distributors and commodity traders who manage direct sales to customers.
The solution handles sales order management with contract sales pricing, electronic catalogue support, high-volume order entry automation via EDI and XML, Internet customer self-service, laptop and remote ordering, and automated delivery scheduling. Complete CRM support includes sourcing, back-to-back orders and alternative/replacement parts suggestion.
- Establish long-term customer relationships
- All customer records instantly at your fingertips
- Manage campaigns and events with automated support
- Build and maintain prospect/contact lists
- Integrate and optimize sales support information
- Reduce transaction costs through web ordering/tracking
- Maximize customer benefits and profit potential through 24/7 Internet self-service.
- Offer customers a range of order process options - self-service, telephonic, EDI, delivery schedules, etc.
- Increase order value and profit through advanced pricing techniques
- Manage the entire flow of incoming requests, including initiating returns.
- Monitor the sales order process with alert management software
- Proactive transportation planning right from order entry
- Gain accurate forecasts from customers for better planning
- Monitor and report supply chain events
- Cut inventory costs and optimize stock between warehouses.
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More than ever, in today's challenging business environment, best-run companies are staying focused on their most valuable assets – their customers. Companies seek to retain their best customers and maximize the effectiveness of every customer interaction – whether it's sales, service, or marketing.
Unlike other CRM software, the SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term imperatives – to reduce cost and increase your decision-making ability – but can also help your company achieve differentiated capabilities in order to compete effectively over the long term
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