Remote maintenance system ARS

Overview
Remote diagnostic service ARS enables remote problem analysis together with ARBURG experts via a protected, encrypted data connection. The service provides rapid diagnostics and targeted support for enabled ALLROUNDER and freeformer machines.

Benefits at a glance

• Fast — Rapid remote diagnostics through internet connection of enabled machines.
• Protected — Data exchanged only via encrypted lines with integrated firewall.
• Authorised — User-controlled approval for each remote access session.
• Efficient — Experts perform remote analysis and only dispatch on-site support when required.

Features

• Secure access — Per-session authorization over secure, encrypted data lines meeting current standards for sensitive data transmission.
• IIoT gateway — IIoT gateway installed as standard in the control cabinet of ALLROUNDER and freeformer machines to enable secure internet connectivity.
• Support on demand — Technical application support for injection molding and process analysis/optimization for freeformer 3D printing.

Gallery / media
Illustrations show the ARS remote access screen, secure access process and IIoT gateway installation imagery.

Technical specifications

• Encrypted data connection with integrated firewall
• User-activated approval for each remote access session
• Basic Connectivity / IIoT gateway required to enable remote connection
• Applicable to ARBURG ALLROUNDER and freeformer machines
• Remote diagnostics and fault analysis by ARBURG experts
• Application support and process optimisation for freeformer 3D printing
• Integration with the arburgXworld customer portal for spare parts ordering (portal access required)