Data storage Web platform arburgXworld

data collectionfleet managemente-commerce

Overview
The arburgXworld customer portal is a digital platform for machine monitoring, spare‑parts ordering and process data management. It supports traceability, production‑on‑demand and circular‑economy workflows. The Basic package is available free of charge.

Benefits at a glance

• Digital – Central access to modular apps and online services, Basic version free
• Efficient – Tools and services to optimise production planning and reduce downtime
• Transparent – Real‑time process data capture and online availability for traceability
• Connected – Network machines, workflows and business processes across the value chain

Customer portal packages

• Basic – Free: machine fleet overview, spare‑parts shop access, communication with Service/Application Technology, basic alerts and 24/7 access to key documents
• Premium – Extended calculation tools, knowledge databases and production‑planning aids to save production and labour time
• Premium Connect – Continuous online machine and process data, prepared and visualised for increased transparency and analysis

Key features and apps

• MachineCenter (Basic) – Virtual dashboard with current production data, machine status and document access
• Shop (Basic) – Interactive spare‑parts search and online ordering with price, availability, order and shipment tracking
• SelfService (Basic) – Guided fault analysis and corrective actions with direct links to controller‑based solutions

Additional features
The portal includes process dashboards, continuous data logging, tutorials and knowledge bases. Premium adds the AI‑assisted chat assistant "Ask ARBURG" for quick technical answers and combined expert/AI support.

Media and documentation
Explainer video, screenshots of the UI, process dashboards and downloadable brochures are provided to illustrate portal functions and workflows.

Characteristics / technical specifications

• Product name: arburgXworld (customer portal)
• Brand: ARBURG
• Available packages: Basic (free), Premium, Premium Connect
• Main apps: MachineCenter, Shop, SelfService
• Spare parts: interactive search, online ordering, price and availability, order/shipment/invoice info
• Data management: real‑time process data capture, dashboards and online access
• Support: tutorials, knowledge databases, AI‑assisted chat (Ask ARBURG) in Premium
• Use cases: traceability, production‑on‑demand, circular economy, process optimisation and transparency