Process software Joule Work

AI

Overview
Joule Work is a central, dynamic workspace that brings together data, applications, and AI agent workflows so teams can express goals, surface the right insights, automate routine tasks, and coordinate actions to drive outcomes.

What is Joule Work?
Joule Work is a central workspace where AI agents handle busywork so people can focus on driving outcomes. Based on user intent, Joule Work surfaces relevant insights, automates routine work, and coordinates Joule Agents and Joule Assistants across the enterprise to help teams make decisions and move the business forward.

Key benefits

• One place to work: reduces application switching by providing a cohesive experience that spans enterprise systems.
• Proactive assistance: surfaces relevant data and recommended actions using deep business context.
• Outcomes without complexity: adaptive, goal-driven workflows delegate routine work to supervised agents so teams focus on decisions and outcomes.
• Faster processes: automates and orchestrates work to speed processes and improve impact.

Core features

• Conversations: let people express intent and explore goals through dialogue with Joule; Conversations surface guidance and outcomes from SAP and third-party systems.
• Spaces: dynamic workspaces composed in real time to bring the right data, tools, and context together for a specific goal or workflow.
• Develop (Joule Studio): pro-code and low-code tools to build and run custom AI agents, apps, and automations across SAP and third-party systems.
• Joule Agents and Joule Assistants: assistants coordinate specialized agents to connect data, tools and applications to perform tasks (analyze data, trigger actions, interact with systems, execute workflow steps).
• Multi-agent orchestration: agents can work together in sequence or parallel to complete end-to-end processes and turn intent into action.
• Platform reach: integrates with SAP and non-SAP systems to automate cross-system workflows.
• Multi-surface experience: available as a web app, desktop app (works with local files and applications), and mobile app (direct complex workflows on the go, voice interaction, spaces).
• Productivity features: summarize documents, analyze data, draft presentations, and perform research within the workspace for personal and team productivity.
• Security and governance: governance is enforced via the SAP Business AI Platform with role-based access, data permissions, policy controls, monitoring, auditability and human oversight.

Product components and surfaces

• Joule Work web app: full-screen workspaces and access to Joule Studio for building custom AI.
• Joule Work desktop app: operates with local files and applications for enhanced personal productivity and local automation.
• Joule Work mobile app: extends Joule Work to mobile devices enabling voice interaction, spaces and directing multi-step workflows on the go.
• Joule Studio: tools for developers and business users to create Joule Agents, apps, and automations (pro-code and low-code).

How it helps teams
Joule Work turns expressed goals into orchestrated actions by activating Joule Assistants and Joule Agents to run, coordinate and automate workflows across systems, reducing manual handoffs and keeping work moving from insight to outcome.

caractéristiques / spécifications techniques

• Central dynamic workspace for goals-driven work and outcome orchestration.
• Joule Assistants coordinate specialized Joule Agents using deep role and business context.
• Support for multi-agent orchestration (sequential and parallel execution) to automate end-to-end processes.
• Integration capabilities with SAP and third-party systems to execute cross-system workflows.
• Available surfaces: web app, desktop app (local file and application access), mobile app (voice interaction, spaces).
• Joule Studio: pro-code and low-code development environment for building agents, apps and automations.
• Governance and security handled through SAP Business AI Platform: role-based access, data permissions, policy controls, monitoring and auditability.
• Designed to surface proactive assistance, recommendations and relevant data to speed decision-making.