Network software Remote Assistance

audioreal-time

xAssist stands for innovative remote support, which is available on all common smart glasses models. The solution helps you to reduce the response time in case of service and save travel costs. Virtual Remote Support from Anywhere If a malfunction occurs or a plant comes to a halt, production downtimes and high costs result very quickly. Service operations in the event of a disruption are therefore particularly time-critical. This is precisely where the TeamViewer Frontline solution xAssist with its interactive functions comes in: Remote Support Live Troubleshooting Service Management AR Features Faster Problem Solving with Augmented Reality With our remote support solution xAssist, you can easily connect a technical expert with employees on-site in the event of a problem. Thanks to smart glasses, the remote expert sees exactly what the technician on-site sees. This is made possible by real-time video and audio transmission. Functions such as AR markers help the expert to visually clarify his instructions. The employee’s hands are free and can immediately follow the expert’s instructions. The exclusive option of involving several users in a call also allows for support from external experts outside the company network. Minimize Downtime and Increase Productivity With minimized downtime and reduced travel costs, you achieve a quick return on investment. Remote Support helps you to transfer knowledge across locations without loss of information. Close knowledge gaps in your company and reduce the decision-making latency of your employees. xAssist supports you not only within your company.