Alarm system

Overview
Ascom Unite is a clinical communication and alarm-orchestration platform that integrates events and data from source systems to deliver alerts, secure chat, voice calls and task workflows to users on multiple endpoints (iOS, Android, web). Vendor-agnostic and standards-based, Unite is designed for hospitals, long-term care and other healthcare facilities to improve response times, device uptime and staff coordination.

Communication and collaboration

• Connect care teams across departments and facilities
• Receive prioritized alerts, engage in encrypted chat and place secure voice calls
• Support for multimedia enrichment (images, audio, video) within communications

Alert and alarm notification management

• Deliver time-critical alert notifications with configurable routing
• Filter, prioritize and escalate alerts automatically based on rules and roles
• Role-based assignment of events to the appropriate caregiver device
• Configurable actions: accept, reject, initiate call or trigger third-party systems
• Attach contextual data and images to alerts for faster decision-making

Task management and team activation

• Activate response teams and monitor acknowledgement and task completion
• Customizable task templates to enforce clinical protocols and audit adherence
• Device- and platform-independent delivery so staff receive tasks on their preferred device

Data management and interoperability

• Searchable staff directory for rapid contact resolution
• Interoperable with medical devices, nurse call, building alarms and other third-party systems
• Access performance, audit and compliance data for reporting and quality improvement
• Supports common clinical and enterprise protocols and integrates with MDM solutions

Unite highlights

• Reduced alarm noise via filtered, prioritized notifications to appropriate staff
• Vendor-neutral interoperability with a consistent user interface across endpoints
• Operational continuity through encrypted mission-critical data and active-active architecture
• Scalable, modular platform suitable for single-site to multi-site deployments
• Delivery to clinical devices including DECT, VoWiFi handsets, pagers, Ascom Myco and smartphones

Technical features / specifications

• Product name / model: Ascom Unite
• Functions: alert orchestration, secure chat, voice, task management, multimedia enrichment
• Endpoints: iOS, Android, web, DECT, VoWiFi, pagers, Ascom Myco and third-party devices
• Interoperability: vendor-agnostic; supports integration with numerous third-party systems and protocols
• Compliance: supports major regulatory regimes (EU, US/FDA, Canada, Australia)
• Security: encrypted communications and mission-critical data handling
• Availability: active-active data center architecture for operational continuity
• Scalability: modular from single department to enterprise multi-site deployments
• MDM support: compatible with mobile device management solutions
• Reporting: performance, audit and compliance reporting capabilities