Monitoring software Monitoring

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Overview
Getac Monitoring is a cloud-hosted device monitoring SaaS that provides a central dashboard to track fleet health and device status for Android and Windows devices. Hosted on Microsoft Azure®, the solution delivers telemetry, location and lifecycle visibility to reduce unplanned downtime and simplify field device management.

Value Proposition

• Reduce the risk of device downtime by proactively identifying potential issues.
• Maximise device utilisation and productivity through real-time visibility.
• Lower operational costs by minimising avoidable failures and improving asset reliability.

How it helps

• Centralised device health overview from a single dashboard for faster decision making.
• Device lifecycle management to plan deployment, upgrades and retirement.
• Intuitive interface for quick identification and prioritisation of issues.

Core monitoring areas

• Battery performance
• Storage (flash health)
• Forced shutdown detection
• Device utilisation
• Firmware levels
• Device location (updated every 3 minutes)
• App installation status
• Cellular data usage and visibility

Key features / Capabilities

• Hardware item monitoring and telemetry collection
• Software and firmware Over-The-Air (OTA) updates
• Remote app installation and remote configuration
• Device location tracking with periodic updates
• Device lifespan planning for deployment, upgrades and retirement
• Configurable dashboard and executive reporting
• Account management with tailored import fields and customizable access groups

Alerting

• Predict device disruptions with configurable thresholds
• Custom warning thresholds and issue categorisation
• Event notifications for rapid response

Reporting

• Automated periodic reports for operational oversight
• Comprehensive executive reports to support decision-making

Typical industries and scenarios

• Utilities / Field Engineering: improve asset reliability and field productivity.
• Energy / Field Service: increase operational efficiency for field engineers.
• Manufacturing / Field Service: support remote worker productivity and equipment uptime.
• Public Safety / Police / Ambulance / Fire & Rescue: maintain access to critical information by reducing device downtime.

Technical specifications

• Delivery model: Cloud-hosted SaaS with central dashboard (hosted on Microsoft Azure®).
• Supported OS: Android and Windows.
• Device telemetry: battery, storage health, forced shutdowns, utilisation, firmware levels, app installation, cellular data.
• Location update frequency: every 3 minutes.
• Update mechanism: OTA software/firmware updates and remote app installation.
• Alerting: configurable thresholds, issue categorisation and event notifications.
• Reporting: automated periodic reports and executive reporting capabilities.
• Account management: tailored import fields, customizable access groups and hierarchical sub-groups.
• Service & support: warranty and support extension options documented as part of the offering.