Reporting software

communicationsnotificationdata protection

Overview
SmartCall Messenger centralizes patient and guest flow management with secure, configurable messaging and waitlist capabilities. Operates as a stand-alone text waitlist application or integrates with paging systems. Available on monthly and yearly subscription plans.

Security & Compliance
SmartCall Messenger runs on a local HTTPS web server environment to ensure data privacy and follows HIPAA guidelines for handling protected health information.

Communication Options

• SMS notifications: automated welcome messages, alerts when it is a patient/customer's turn, and configurable templates for common instructions.
• Pager notifications: integrate pagers as an alternative to SMS for environments where staff or visitors use paging devices.

Easy Setup & Administration

• Branding: add company logo for patient-facing interfaces.
• User management: add/edit users and passwords, assign names and job titles.
• Access control: manage permissions by department.

Configuration & Management

• Handle multiple departments and customer/patient flows with department-specific waitlists.
• Unlimited departments supported.
• Import appointment schedules (CSV or XLS) with column mapping.
• Assign department icons and names for quick identification.

Pager & Staff Notifications

• Add and manage pagers within the system to complement or replace SMS notifications.
• Suitable for internal staff communication and settings where use of personal phones is restricted.

Reporting

• View waitlist volumes and average wait times.
• Monitor department performance daily, weekly or yearly.
• Export reports in CSV or XLS format.
• Track visit counts, wait times, and staff on duty.

Use Cases

• Designed for healthcare facilities (clinics, doctors' offices), retail, logistics and any business that manages waiting customers, patients or vendors.

Technical specifications

• HIPAA-compliant data handling on a local HTTPS web server.
• Notification methods: SMS text messages and pager integration.
• Subscription options: monthly and yearly plans.
• Import/export: schedules and reports in CSV and XLS formats.
• Multi-department support with department-specific waitlists and unlimited departments.
• User administration: add/edit users, configure names/titles, manage departmental access.
• Pre-set messaging templates to streamline staff communication.
• Reporting: waitlist volume, average wait times, departmental monitoring, exportable data.