Cloud software

safetymonitoringdesign

Overview
This cloud application designs a new form of after-sales service by digitalizing maintenance operations for equipment facing diverse issues and risks. It supports equipment manufacturers in remote monitoring and maintenance, contributing to operational efficiency and improved customer service.

Service features

• Cloud application to support remote monitoring and maintenance by equipment manufacturers
• Digitalization of maintenance operations (DX) to improve efficiency and consistency
• Remote diagnosis and anomaly detection to reduce on-site interventions
• Support for problem solving using design & manufacturing data and OT/IT data integration

Use cases
This service is intended for scenarios such as:

• Optimizing maintenance operations (operational monitoring, anomaly detection, remote diagnostics)
• Improving after-sales service quality for customers through faster remote support
• Enhancing on-site safety and reducing costs by enabling remote operations

Implementation process
A standard implementation flow is provided from pre-deployment assessment to service start. Functions are verified via demos, then the cloud service is launched following an operational design tailored to deployment requirements.

Positioning as an FA digital solution
Combines Mitsubishi Electric’s manufacturing expertise and FA device know-how with digital technologies (OT/IT data fusion, use of design/manufacturing data) to support problem solving in manufacturing.

Characteristics / technical specifications

• Product type: Cloud application (remote monitoring and maintenance support)
• Target users: Equipment manufacturers (after-sales and maintenance staff)
• Main functions: Remote monitoring, remote maintenance support, anomaly detection and diagnostic assistance, data-driven maintenance efficiency
• Benefits: Digitalization of maintenance operations (DX), improved customer satisfaction, reduced on-site responses and optimized costs
• Demo: Free demo available (guided demo tours for FA members)
• Related solutions: FA digital solution suite (e.g., smart maintenance)