Remote maintenance system

Overview
Smart Maintenance Service is a cloud application that enables DX for equipment maintenance and spare-parts management to minimize unplanned stops on production sites. It helps shift maintenance operations from reactive, trouble-driven responses to planned maintenance, supporting sustainable factory operations in contexts of workforce shortages and equipment aging.

Background & challenges

• Manufacturing sites face urgent issues due to labor shortages and aging equipment, increasing the need for structured maintenance measures.
• Accumulation, retrieval and use of maintenance information is time-consuming, which prolongs recovery after incidents.

Value proposition

• Realize maintenance and spare-parts management DX via a cloud (SaaS) application.
• Centralized storage and searchable maintenance records enable faster incident analysis and recovery.
• Shift from reactive to planned maintenance to reduce production stops and improve operational sustainability.
• Transform maintenance workflows with concepts such as the “4 TAsukaru” to improve team efficiency and knowledge reuse.

Use cases
Applicable across diverse manufacturing environments for incident recovery support, maintenance planning, spare-parts inventory optimization and operational knowledge management.

Implementation flow
Start with a free demo for evaluation, followed by requirement-based deployment support and on-site operational assistance until go-live. A support structure is provided during rollout.

Positioning within FA digital solutions
This service is part of the FA digital solution portfolio of 三菱電機 and supports DX in equipment maintenance and spare-parts management by integrating OT/IT data and promoting manufacturing data utilization.

Features & functions

• Cloud-based SaaS delivery.
• Accumulation, search and utilization of maintenance information.
• Spare-parts management for inventory optimization.
• Planned maintenance support to enable the shift from reactive to planned operations.
• Free demo available for pre-deployment validation.

Technical characteristics / specifications

• Delivery model: Cloud application (SaaS).
• Main domain: Equipment maintenance and spare-parts (spare parts) management.
• Key functions: data accumulation, search and analysis of maintenance records, spare-parts management, planned-maintenance support, use-case specific operational support.
• Expected benefits: reduced incident recovery time, transition to planned maintenance, fewer production stops, improved maintenance department efficiency.
• Pre-deployment support: free demo available (member demos and guided evaluations possible).
• Supported language: Japanese (product pages and guidance are provided in Japanese).